Navigation Menu
Harvard Business Review Home
Subscribe Cart Sign In
Account Menu
Search Menu
Close menu
CLEAR
  • SUGGESTED TOPICS
Explore HBR
  • Diversity
  • Latest
  • The Magazine
  • Ascend
  • Most Popular
  • Podcasts
  • Video
  • Store
  • Webinars
  • Newsletters
Popular Topics
  • Managing Yourself
  • Leadership
  • Strategy
  • Managing Teams
  • Gender
  • Innovation
  • Work-life Balance
  • All Topics
For Subscribers
  • The Big Idea
  • Data & Visuals
  • Reading Lists
  • Case Selections
  • HBR Learning
  • Subscribe
My Account
  • My Library
  • Topic Feeds
  • Orders
  • Account Settings
  • Email Preferences
  • Log Out
  • Sign In
Subscribe Diversity Latest Podcasts Video The Magazine Ascend Store Webinars Newsletters All Topics The Big Idea Data & Visuals Reading Lists Case Selections HBR Learning My Library Account Settings Log Out Sign In

Your Cart

Your Shopping Cart is empty.
Visit Our Store
Guest User
Subscriber
My Library Topic Feeds Orders Account Settings Email Preferences Log Out
Reading List
Reading Lists

Diversity and inclusion

Follow this topic
Following
Related Topics:
  • Business and society
  • Business education
  • Business history
  • Business law and ethics
  • Government
See All Topics
Latest
Latest Popular From the Store For You
  • The Surprising Benefits of Work/Life Support

    Work-life balance Magazine Article
    • Alexandra Kalev
    • Frank Dobbin
    It’s a secret weapon for achieving organizational diversity.
    • Save
    • Share
    • From the September–October 2022 Issue
  • Dig, Bridge, Collectively Act

    Diversity and inclusion Magazine Article
    • Tina Opie
    • Beth A. Livingston
    A proven approach to dismantling systemic inequities via authentic personal relationships
    • Save
    • Share
    • From the September–October 2022 Issue
  • Research: People Can Learn to Recognize Their Racial Privilege

    Diversity and inclusion Digital Article
    • Anyi Ma
    • Sean Fath
    • Ashleigh Shelby Rosette
    Reflecting on our own experiences of being disadvantaged or marginalized can help us better empathize with our peers.
    • Save
    • Share
    • August 15, 2022
  • Research: The Unintended Consequences of Pay Transparency

    Compensation and benefits Digital Article
    • Leon Lam
    • Bonnie Hayden Cheng
    • Peter Bamberger
    • Man-Nok Wong
    How companies can avoid three common pitfalls.
    • Save
    • Share
    • August 12, 2022
  • How Abortion Bans Will Stifle Health Care Innovation

    Health care and treatment Digital Article
    • Krys Mroczkowski
    • Colleen Ammerman
    • Rembrand Koning
    Investment in FemTech — diagnostic tools, products, and services related to women’s health — has exploded over the past decade. The Dobbs decision threatens its future.
    • Save
    • Share
    • August 08, 2022
  • Men, Stop Calling Yourselves Allies. Act Like One.

    Gender Digital Article
    • W. Brad Johnson
    • David G. Smith
    Six actions to ensure you’re actually promoting gender equality at work.
    • Save
    • Share
    • August 05, 2022
  • Stop Protecting “Good Guys”

    Gender Digital Article
    • Resa E. Lewiss
    • W. Brad Johnson
    • David G. Smith
    • Robin Naples
    The “good guy” defense gaslights women and enables offenders.
    • Save
    • Share
    • August 01, 2022
  • We Can’t Fight Climate Change Without Fighting for Gender Equity

    Gender Digital Article
    • Jamie L. Gloor
    • Eugenia Bajet Mestre
    • Corinne Post
    • Winfried Ruigrok
    Gender equity and environmental sustainability may seem like unrelated issues, but research shows that they are in fact closely intertwined.
    • Save
    • Share
    • July 26, 2022
  • Don’t Let Layoffs Undermine Your DEI Efforts

    Diversity and inclusion Digital Article
    • Corey Jones
    • Daina Middleton
    • Rebecca Weaver
    A “last hired/first fired” approach disproportionately impacts women and people of color.
    • Save
    • Share
    • July 25, 2022
  • Stop Undervaluing Exceptional Women

    Gender Digital Article
    • Elizabeth L. Campbell
    • Oliver Hahl
    Researchers found that companies assume talented men will job hop to further their careers, while talented women will stay loyal.
    • Save
    • Share
    • July 22, 2022
  • Supporting LGBTQ+ Workers’ Mental Health

    Diversity and inclusion Digital Article
    • Bernie Wong
    A new report finds LGBTQ+ employees are more likely to face mental health challenges at work — but are also positioned to champion better policies for everyone.
    • Save
    • Share
    • July 22, 2022
  • Equitable Health Care Requires Inclusive Language

    Diversity and inclusion Digital Article
    • Nkem Chukwumerije
    Six principles to help clinicians communicate effectively with all of their patients.
    • Save
    • Share
    • July 19, 2022
  • How PayPal Gets Employees Invested in Innovation

    Innovation Research
    • Gerry Tsoukalas
    An annual tournament allows employees to wager on the best ideas.
    • Save
    • Share
    • July 12, 2022
  • 6 Ways to Make Performance Reviews More Fair

    Marginalized groups Digital Article
    • Paola Cecchi-Dimeglio
    Behavioral nudges can help remove bias from your process.
    • Save
    • Share
    • July 12, 2022
  • How One Health Plan Reduced Disparities in Medication Adherence

    Marginalized groups Digital Article
    • Sharon Jhawar
    • Romilla Batra
    • Matthew Dinh
    • Eve Gelb
    • Timshel Tarbet
    • Sachin H. Jain
    SCAN Health Plan reduced the gap by 35% — the equivalent of roughly 700 more Black and Hispanic members taking their medications as prescribed.
    • Save
    • Share
    • July 11, 2022
  • Do Your Company’s Abortion Benefits Cover Your Most Vulnerable Workers?

    Compensation and benefits Digital Article
    • Adia Harvey Wingfield
    Contractors, who are more likely to be women of color, often aren’t eligible for employer-sponsored coverage.
    • Save
    • Share
    • July 08, 2022
  • How Leaders Can Better Support Muslim Women at Work

    Diversity and inclusion Digital Article
    • Hira Ali
    Start by recognizing that Muslims are not a single, homogenous group.
    • Save
    • Share
    • July 08, 2022
  • How Unpredictable Schedules Widen the Gender Pay Gap

    Gender Digital Article
    • Valentin Bolotnyy
    • Natalia Emanuel
    Researchers analyzed pay data for Massachusetts bus and train operators — who work at union-negotiated rates — and found women still took home 11% less than men.
    • Save
    • Share
    • July 01, 2022
  • The C-Suite Skills That Matter Most

    Succession planning Spotlight
    • Raffaella Sadun
    • Joseph Fuller
    • Stephen Hansen
    • PJ Neal
    More than ever, companies need leaders who are good with people.
    • Save
    • Share
    • From the July–August 2022 Issue
  • Life's Work: An Interview with Misty Copeland

    Leadership & Managing People Magazine Article
    • Misty Copeland
    • Alison Beard
    The ballerina on recognizing and realizing her potential, breaking ground as the first Black principal dancer at American Ballet Theatre, and mentoring...
    • Save
    • Share
    • Buy Copies
    • From the July–August 2022 Issue
  • The Secrets of Great Teamwork

    Leadership & Managing People Magazine Article
    • Martine Haas
    • Mark Mortensen
    Over the years, as teams have grown more diverse, dispersed, digital, and dynamic, collaboration has become more complex. But though teams face new challenges,...
    • Save
    • Share
    • Buy Copies
    • From the June 2016 Issue
  • Stop Undervaluing Exceptional Women

    Leadership & Managing People Digital Article
    • Elizabeth L Campbell
    • Oliver Hahl
    Researchers found that companies assume talented men will job hop to further their careers, while talented women will stay loyal.
    • Save
    • Share
    • Buy Copies
    • July 22, 2022
  • Research: The Unintended Consequences of Pay Transparency

    Compensation and benefits Digital Article
    • Leon Lam
    • Bonnie Hayden Cheng
    • Peter Bamberger
    • Man-Nok Wong
    How companies can avoid three common pitfalls.
    • Save
    • Share
    • August 12, 2022
  • We Can’t Fight Climate Change Without Fighting for Gender Equity

    Gender Digital Article
    • Jamie L. Gloor
    • Eugenia Bajet Mestre
    • Corinne Post
    • Winfried Ruigrok
    Gender equity and environmental sustainability may seem like unrelated issues, but research shows that they are in fact closely intertwined.
    • Save
    • Share
    • July 26, 2022
  • 11 Trends that Will Shape Work in 2022 and Beyond

    Business management Digital Article
    • Brian Kropp
    • Emily Rose McRae
    After two years of disruption, volatility will only continue to increase.
    • Save
    • Share
    • January 13, 2022
  • How to Spot an Incompetent Leader

    Leadership & Managing People Digital Article
    • Tomas Chamorro-Premuzic PhD.
    We have the tools, we just don't use them.
    • Save
    • Share
    • Buy Copies
    • March 11, 2020
  • The C-Suite Skills That Matter Most

    Succession planning Spotlight
    • Raffaella Sadun
    • Joseph Fuller
    • Stephen Hansen
    • PJ Neal
    More than ever, companies need leaders who are good with people.
    • Save
    • Share
    • From the July–August 2022 Issue
  • Power of Talk: Who Gets Heard and Why

    Leadership & Managing People Magazine Article
    • Deborah Tannen
    Most managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and...
    • Save
    • Share
    • Buy Copies
    • From the September–October 1995 Issue
  • The Key to Inclusive Leadership

    Organizational Development Digital Article
    • Juliet Bourke
    • Andrea Titus
    • Andrea Espedido
    Overcome unconscious bias using humility and empathy.
    • Save
    • Share
    • Buy Copies
    • March 06, 2020
  • Research: Women Score Higher Than Men in Most Leadership Skills

    Leadership & Managing People Digital Article
    • Jack Zenger
    • Joseph Folkman
    According to analysis of 360-degree reviews.
    • Save
    • Share
    • Buy Copies
    • June 25, 2019
  • Getting Serious About Diversity

    Organizational Development Magazine Article
    • Robin J. Ely
    • David A. Thomas
    Leaders may mean well when they tout the economic payoffs of hiring more women and people of color, but there is no research support for the notion that...
    • Save
    • Share
    • Buy Copies
    • From the November–December 2020 Issue
  • Why Diversity Programs Fail

    Behavioral science Magazine Article
    • Frank Dobbin
    • Alexandra Kalev
    And what works better
    • Save
    • Share
    • From the July–August 2016 Issue
  • The Secrets of Successful Female Networkers

    Leadership & Managing People Magazine Article
    • Harvard Business Review
    One oft-cited reason why more female executives don't advance to top management jobs is their lack of access to informal organizational and industry networks....
    • Save
    • Share
    • Buy Copies
    • From the November–December 2019 Issue
  • The “Angry Black Woman” Stereotype at Work

    Diversity and inclusion Digital Article
    • Daphna Motro
    • Jonathan B. Evans
    • Aleksander P.J. Ellis
    • Lehman Benson III
    Researchers explore where it came from, why it’s so destructive, and how to dismantle it.
    • Save
    • Share
    • January 31, 2022
  • Why Women Don’t Apply for Jobs Unless They’re 100% Qualified

    Gender Digital Article
    • Tara Sophia Mohr
    It’s not because they lack confidence.
    • Save
    • Share
    • August 25, 2014
  • Unconscious Bias Training That Works

    Organizational Development Magazine Article
    • Francesca Gino
    • Katherine Coffman
    To become more diverse, equitable, and inclusive, many companies have turned to unconscious bias (UB) training. By raising awareness of the mental shortcuts...
    • Save
    • Share
    • Buy Copies
    • From the September–October 2021 Issue
  • Why Diverse Teams Are Smarter

    Diversity and inclusion Digital Article
    • David Rock
    • Heidi Grant
    Research shows they’re more successful in three important ways.
    • Save
    • Share
    • November 04, 2016
  • Neurodiversity as a Competitive Advantage

    Marginalized groups Magazine Article
    • Robert D. Austin
    • Gary P. Pisano
    Why you should embrace it in your workforce
    • Save
    • Share
    • From the May–June 2017 Issue
  • Executive Women and the Myth of Having It All

    Gender Magazine Article
    • Sylvia Ann Hewlett
    A disturbing new study reveals that, 30 years into the women’s movement, female executives still don’t have what they want—and probably never will.
    • Save
    • Share
    • From the April 2002 Issue
  • The Costs of Code-Switching

    Race Big Idea
    • Courtney L. McCluney
    • Kathrina Robotham
    • Serenity Lee
    • Richard Smith
    • Myles Durkee
    The behavior is necessary for advancement — but it takes a great psychological toll.
    • Save
    • Share
    • November 15, 2019
  • Gender Differences in Managerial Behavior: The Ongoing Debate

    Leadership & Managing People Case Study
    • Herminia Ibarra
    • Kristin M. Daly
    8.95
    View Details
    Do men and women have distinct leadership styles? Do they approach management differently? This note summarizes the two perspectives that have dominated...
    • Save
    • Share
    • March 12, 1995
  • Zendesk: Building Female Leaders Through Mentorship

    Leadership & Managing People Case Study
    • Kellie A. McElhaney
    • Ana Claire Mancia
    • Ishita Rustagi
    8.95
    View Details
    A new mentorship program launched with early success at Zendesk in the United States and is now expanding to all employees across 15 countries. Women...
    • Save
    • Share
    • August 01, 2019
  • Grameen America: The Pivotal Role of Technology in Scaling

    Innovation & Entrepreneurship Case Study
    • Jennifer Walske
    • Elizabeth Foster
    • Laura D'Andrea Tyson
    8.95
    View Details
    This case centers on Grameen America (GA), a $17mm nonprofit organization that has become a high-profile, high-growth social enterprise that provides...
    • Save
    • Share
    • July 01, 2018
  • Diversity in a Global Context: Making the Right Hire to Lead Asia

    Leadership & Managing People Case Study
    • David S Lee
    8.95
    View Details
    As organizations have grown more aware and focused on diversity, equity, and inclusion (DEI) issues, it is important to consider how such initiatives...
    • Save
    • Share
    • August 03, 2021
  • Language and the Melting Pot: Florida's 1988 "Official English" Referendum

    Strategy & Execution Case Study
    • Pamela Varley
    • Marc Roberts
    8.95
    View Details
    This is a case which might inspire discussion both about political strategy and the relation of marginalized cultural groups to the mainstream. It tells...
    • Save
    • Share
    • January 01, 1990
  • Team Conflict: The "Chatty" Accusation at the Customer Support Call Center

    Organizational Development Case Study
    • Kristin Behfar
    • Gerry Yemen
    • Martin N. Davidson
    8.95
    View Details
    This case is used in Darden's core Leading Organizations course and is appropriate for MBA, Executive MBA, GEMBA, and executive education programs. The...
    • Save
    • Share
    • January 28, 2013
  • Brown Capital Management

    Finance & Accounting Case Study
    • Luis M. Viceira
    • Emily R. McComb
    • Sarah Mehta
    8.95
    View Details
    Set in July 2021, this case looks at several growth strategies under consideration at Brown Capital, the second-oldest Black-owned asset management firm...
    • Save
    • Share
    • September 21, 2021
  • Reviving the One Woman Campaign - Addressing a Clogged Leadership Pipeline

    Leadership & Managing People Case Study
    • Grishma Shah
    • Srinivas R Pingali
    • Angela Grotto
    8.95
    View Details
    In late 2017, Peri Malhotra, Head of Employee Development at Quatrro Global Services (QGS) was concerned about the future of the One Woman campaign started...
    • Save
    • Share
    • January 01, 2020
  • Piedmont Airlines: Discount Seat Allocation (A)

    Leadership & Managing People Case Study
    • Phillip E. Pfeifer
    8.95
    View Details
    The manager of the Revenue Enhancement Department of an airline has to decide the optimal number of seats to reserve for discount customers on a particular...
    • Save
    • Share
    • April 05, 1991
  • Blurred Lines: Happy or Harassed?

    Organizational Development Case Study
    • Monika L. Hudson
    • Keith O. Hunter
    8.95
    View Details
    This compact case describes a scenario where a new human resources manager overhears an exchange between a male and female employee at an off-site party...
    • Save
    • Share
    • January 01, 2017
  • Burunda Prince at The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)

    Organizational Development Case Study
    • Linda A. Hill
    • Eric Mankin
    • Emily Tedards
    8.95
    View Details
    After a successful inaugural year, Burunda Prince, the Managing Director of Comcast's startup business accelerator The Farm, was getting ready for an...
    • Save
    • Share
    • September 23, 2019
  • Taking Charge: Rose Washington and Spofford Juvenile Detention Center

    Leadership & Managing People Case Study
    • Olivia Golden
    • Anna Warrock
    8.95
    View Details
    The latest in a long string of directors of New York City's toughest juvenile detention facility confronts a staff which is both demoralized and resentful...
    • Save
    • Share
    • March 29, 2011
  • Two Tough Calls (B), Japanese Version

    Leadership & Managing People Case Study
    • Joseph L. Badaracco Jr.
    5.00
    View Details
    Supplements the (A) case.
    • Save
    • Share
    • November 16, 2005
  • NEW FRDM: Business Beyond the Binary (A)

    Innovation & Entrepreneurship Case Study
    • Lawrence A. Plummer
    • B. Pick
    8.95
    View Details
    In this two-part case, in case A, a non-binary entrepreneur founded New FRDM Bodywear Ltd. (NEW FRDM) in 2015 in Toronto, Canada. The apparel and accessories...
    • Save
    • Share
    • October 13, 2021
  • HBR's 10 Must Reads on Managing Across Cultures (with featured article "Cultural Intelligence" by P. Christopher Earley and Elaine Mosakowski)

    Leadership & Managing People Book
    • Harvard Business Review
    • Jeanne Brett
    • Yves L. Doz
    • Erin Meyer
    • Hal B. Gregersen
    24.95
    View Details
    Put an end to miscommunication and inefficiency--and tap into the strengths of your diverse team. If you read nothing else on managing across cultures,...
    • Save
    • Share
    • May 03, 2016
  • Grutter v. Bollinger: A Synopsis, Spanish Version

    Leadership & Managing People Case Study
    • Lynn Sharp Paine
    8.95
    View Details
    In June 2003, the U.S. Supreme Court announced its decision in Grutter v. Bollinger, upholding the principle of affirmative action in university admissions,...
    • Save
    • Share
    • December 05, 2003
  • Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)

    Organizational Development Case Study
    • Tsedal Neeley
    • Esel Cekin
    8.95
    View Details
    Galya Frayman Molinas, President of Coca-Cola's Turkish Business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded...
    • Save
    • Share
    • April 25, 2017
  • Differences at Work: Erica (A), Portuguese Version

    Leadership & Managing People Case Study
    • Sandra J. Sucher
    • Rachel Gordon
    8.95
    View Details
    In Differences at Work: Erica (A) HBS Case No. 9-408-015 Erica, a junior sales person, has just been offered the opportunity to attend an important client...
    • Save
    • Share
    • November 26, 2007
  • Bank of London

    Leadership & Managing People Case Study
    • John G. Wilson
    • Gerard Seijts
    8.95
    View Details
    The vice-president of the Bank of London was stunned to hear that the union representing clerical workers was initiating a complaint of gender discrimination...
    • Save
    • Share
    • January 23, 2009
  • HBR's Editors' Picks 2019: Our Definitive Articles, Podcasts, and Videos of the Year

    Leadership & Managing People Book
    • Harvard Business Review
    • Joan C. Williams
    • Thomas H. Davenport
    • Michael E. Porter
    • Marco Iansiti
    49.95
    View Details
    Bring the most motivational content from "Harvard Business Review" to life in audio and video formats. We've reviewed the ideas, insights, and best practices...
    • Save
    • Share
    • May 21, 2019
  • The Secrets of Great Teamwork

    Leadership & Managing People Magazine Article
    • Martine Haas
    • Mark Mortensen
    Over the years, as teams have grown more diverse, dispersed, digital, and dynamic, collaboration has become more complex. But though teams face new challenges,...
    • Save
    • Share
    • Buy Copies
    • From the June 2016 Issue
  • Stop Undervaluing Exceptional Women

    Leadership & Managing People Digital Article
    • Elizabeth L Campbell
    • Oliver Hahl
    Researchers found that companies assume talented men will job hop to further their careers, while talented women will stay loyal.
    • Save
    • Share
    • Buy Copies
    • July 22, 2022
  • My Pronouns Are She/They. What Are Yours?

    Difficult conversations First Person
    • Paige Cohen
    Gender pronouns are not a trend — they are a best practice.
    • Save
    • Share
    • June 15, 2021
  • Research: The Unintended Consequences of Pay Transparency

    Compensation and benefits Digital Article
    • Leon Lam
    • Bonnie Hayden Cheng
    • Peter Bamberger
    • Man-Nok Wong
    How companies can avoid three common pitfalls.
    • Save
    • Share
    • August 12, 2022
  • We Can’t Fight Climate Change Without Fighting for Gender Equity

    Gender Digital Article
    • Jamie L. Gloor
    • Eugenia Bajet Mestre
    • Corinne Post
    • Winfried Ruigrok
    Gender equity and environmental sustainability may seem like unrelated issues, but research shows that they are in fact closely intertwined.
    • Save
    • Share
    • July 26, 2022
  • 11 Trends that Will Shape Work in 2022 and Beyond

    Business management Digital Article
    • Brian Kropp
    • Emily Rose McRae
    After two years of disruption, volatility will only continue to increase.
    • Save
    • Share
    • January 13, 2022
  • How to Spot an Incompetent Leader

    Leadership & Managing People Digital Article
    • Tomas Chamorro-Premuzic PhD.
    We have the tools, we just don't use them.
    • Save
    • Share
    • Buy Copies
    • March 11, 2020
  • The C-Suite Skills That Matter Most

    Succession planning Spotlight
    • Raffaella Sadun
    • Joseph Fuller
    • Stephen Hansen
    • PJ Neal
    More than ever, companies need leaders who are good with people.
    • Save
    • Share
    • From the July–August 2022 Issue
  • Power of Talk: Who Gets Heard and Why

    Leadership & Managing People Magazine Article
    • Deborah Tannen
    Most managerial work happens through talk--discussions, meetings, presentations, negotiations. And it is through talk that managers evaluate others and...
    • Save
    • Share
    • Buy Copies
    • From the September–October 1995 Issue
  • Why You Need to Stop Using These Words and Phrases

    Disabilities Advice
    • Rakshitha Arni Ravishankar
    People use harmful ableist language every day without realizing the damage they’re doing.
    • Save
    • Share
    • December 15, 2020

Popular Topics

Change

Loading...

Follow this topic
Following
Change

Loading...

Follow this topic
Following
Change

Loading...

Follow this topic
Following
See all topics

Partner Center

Diversity Latest Magazine Ascend Topics Podcasts Video Store The Big Idea Data & Visuals Case Selections HBR Learning
Harvard Business Review Home
Subscribe
Explore HBR
  • The Latest
  • Most Popular
  • All Topics
  • Magazine Archive
  • The Big Idea
  • Reading Lists
  • Case Selections
  • Video
  • Podcasts
  • Webinars
  • Data & Visuals
  • My Library
  • Newsletters
  • HBR Press
  • HBR Ascend
HBR Store
  • Article Reprints
  • Books
  • Cases
  • Collections
  • Magazine Issues
  • HBR Guide Series
  • HBR 20-Minute Managers
  • HBR Emotional Intelligence Series
  • HBR Must Reads
  • Tools
About HBR
  • Contact Us
  • Advertise with Us
  • Information for Booksellers/Retailers
  • Masthead
  • Global Editions
  • Media Inquiries
  • Guidelines for Authors
  • HBR Analytic Services
  • Copyright Permissions
Manage My Account
  • My Library
  • Topic Feeds
  • Orders
  • Account Settings
  • Email Preferences
  • Account FAQ
  • Help Center
  • Contact Customer Service
Follow HBR
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • Your Newsreader
Harvard Business Publishing
  • About Us
  • Careers
  • Privacy Policy
  • Cookie Policy
  • Copyright Information
  • Trademark Policy

Harvard Business Publishing:
  • Higher Education
  • Corporate Learning
  • Harvard Business Review
  • Harvard Business School
Copyright ©   Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.