Balanced scorecard

Why is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,...

It’s not just about innovation; it’s maximizing what you already have.

Increasingly, companies are measuring customer loyalty, employee satisfaction, and other nonfinancial areas of performance that they believe affect profitability....

Strategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship...

A noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard.

I didn't anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public...

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.

There is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,...

The balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel.

Throughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization...

The crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...

The balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept...

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

Fifty percent of corporate alliances fail. But you can increase your partnership’s odds of success by applying these techniques.

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

What you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […]

For years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term...

Robert S. Kaplan and David P. Norton's seminal framework--in under three minutes.

When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock...